Lack of Transparency in PMPML's e-Ticketing Machines
Names have been changed to protect the identities of the interviewees. Illustrations and photographs by Madhushree unless mentioned otherwise. “Because we cannot see how much we have earned on the ticket vending machine, we have no idea if [on a crowded bus] the passenger has paid their ticket fare or not.” On February 3, 2021, Ebix announced that EbixCash, its Indian subsidiary, had procured a 7-year contract with Pune Mahanagar Parivahan Mahamandal Ltd (PMPML) to replace the old e-Ticket vending machines....